Pauline Millaard

Pauline Millaard is an independent business execution manager with special focus on marketing and commercial excellence, performance measurement, customised digital initiatives and communication strategies.

For 18 years Pauline held national and headquarter based marketing- and commercial management positions in the pharmaceutical industry, working mostly for the European markets. She is an advocate for operational excellence and has, over the years, developed strong skills to drive cross-functional, cross-border business process implementations and optimizations. This is also why she dedicates time to learn more about and execute agile management methodologies. She is Certified Scrum Master.

Pauline is a left-side thinker and an idea generator. Thanks to her ability to rapidly capture complex settings, she can easily drill down to the essence building a solid basis for gap analysis and solution development. Her professional passion are digital pathways and the opportunities that arise thanks to these new tools and technologies. Reach out to her if you need:

Excellence in execution: Support in developing value adding tactics in marketing and commercial:

  • Integrated digital communication strategies & tools (omni-channel, channel optimization), solutions to re-purpose existing brand content
  • Customer engagement activities
  • Performance management (Pre- and Launch KPI)
  • National & international congress management

Operational excellence: Support in defining and implementing marketing and commercial processes and supportive systems:

  • Operational Brand Planning (HQ to affiliate)
  • CRM, CLM (platform evaluation, implementation)
  • Various digital tools, platforms to drive customer engagement & learning

Apart from projects, Pauline will also take mandates for interim management or jump in during unexpected or planned leave of absences.

Pauline is also a Certified Practitioner of ECHO. ECHO is an acronym for Effective Communication for Healthy Organisations. The ECHO Listening Profile is a statistically reliable, 10-minute survey that helps identify an individual’s personal listening style or habit in the workplace. It is designed to identify and grow an organisation‘s listening intelligence, diagnose a workforce‘s unique listening habits and coach toward a more effective communication. Learn more here: ECHO

She completed her EMBA in 2012 and operates across Europe and is fluent in EN, DE, FR, NL.

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Pauline Millaard

Bönirainstrasse 16
CH – 8800 Thalwil
M +41 79 226 0615