Kim Wilkerson, Wilkerson Consulting Group, is known as a real-time, high impact consultant and coach who creates both dramatic organizational success and profound individual growth. She is recognized for achieving mission critical, high stakes results.
Since starting her company in 1990, she has worked extensively with groups and individuals representing all levels of an organization — with a targeted focus on maximizing the effectiveness of people, processes, and performance. Kim is known for her results-focused approach to help clients achieve measurable success and remarkable results.
In today’s world of healthcare, the patient experience and patient satisfaction affects clinical outcomes, patient retention, reimbursement, and medical malpractice claims. Your individual and collective success depends on patient satisfaction. Clinical outcomes alone are no longer the differentiator. Providing and achieving preeminent service outcomes, in addition to desired clinical outcomes, is what it takes to be a premiere provider.
Kim’s focus on The Patient Experience includes:
- patient centered service
- patient engagement
- team dynamics and interaction
- provider shadowing and coaching
- leadership and management coaching
“Remarkable results and outstanding leadership for you and your organization” — all in the name of being a premiere healthcare provider for your patients and for your team: it starts here.